Terms and Conditions
Last Updated: [02/18/2025]
Welcome to Maisons Sommet! By using our website (www.maisonssommet.com) and purchasing our products or services, you agree to the following terms. Please read them carefully.
1. About Us
Maisons S.Sommet is a UK-based business offering handcrafted ceramic and clay products, workshops, and mid-century collectable unique ceramics. Our registered business address is:
📍 SPACE studios, Unit 4G, 90 Haymerle Road, SE15 6SB, London, UK
📧 Email: studio@maisonssommet.com
VAT. Registered Number: 424167509
2. Orders & Payments
● All prices are in GBP (£) and include VAT where applicable.
● Payment is required at checkout. We accept major credit/debit cards and PayPal.
● Orders are confirmed once payment is received.
3. Shipping & Delivery
● Processing Time: Orders are processed within 7 business days.
● UK Shipping: Estimated delivery within 7 - 14 days.
● International Shipping: Delivery times vary; customs duties may apply (buyer’s responsibility).
● We are not responsible for delays caused by postal services or customs.
4. Returns & Refunds
● Damaged or Faulty Items: Contact us within 48 hours of delivery with photos. We’ll arrange a replacement or refund.
● Return Shipping: Customers are responsible for return shipping costs unless the item is faulty.
5. Workshop Bookings
● Full payment is required to book a workshop.
● Cancellations made 14+ days before the workshop receive a full refund.
● No refunds for cancellations within 7 days or for no-shows.
● You can reschedule your appointment up to 72 hours in advance.
6. Intellectual Property
All content on our website (images, text, designs) is owned by Maisons Sommet. You may not copy, reproduce, or use it without permission.
7. Privacy & Data Protection
We collect and process personal data in accordance with the UK GDPR. See our Privacy Policy for more details.
8. Liability
We are not liable for indirect or incidental damages arising from the use of our products or website. Our liability is limited to the cost of the purchased item.
9. Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be resolved in UK courts.
10. Updates to Terms
We may update these terms occasionally. Please check back for any changes. For any questions, contact us at studio@maisonssommet.com.
Privacy Policy
Last Updated: [02/18/2025]
Maisons Sommet is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit www.maisonssommet.com.
1. Information We Collect
We may collect and process the following types of personal data:
● Name, email address, phone number
● Billing and shipping addresses
● Payment details (processed securely via third-party payment providers)
● Order history and preferences
● IP address and browsing behavior
2. How We Use Your Information
We use your personal data for the following purposes:
● To process and fulfill orders
● To provide customer support and respond to inquiries
● To improve our website, products, and services
● To send order updates and promotional emails (with your consent)
● To comply with legal and regulatory obligations
3. Sharing Your Information
We do not sell or rent your personal data. However, we may share your data with:
● Payment processors to securely complete transactions
● Shipping providers to deliver your orders
● Service providers assisting with website functionality and marketing
● Authorities if required by law
4. Data Security
We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse. However, no online platform can be 100% secure.
5. Your Rights
Under the UK GDPR, you have the right to:
● Access, correct, or delete your personal data
● Withdraw consent for marketing communications
● Request data portability
● Lodge a complaint with the Information Commissioner’s Office (ICO)
6. Cookies
We use cookies to enhance your browsing experience and analyze website traffic. You can manage cookie settings in your browser.
7. Changes to This Policy
We may update this policy occasionally. Any changes will be posted on this page. For any questions about this policy, contact us at studio@maisonssommet.com.
Refunds & Payments Policy
Last Updated: [02/18/2025]
Maisons Sommet values customer satisfaction and aims to provide a smooth shopping experience. This policy outlines our payment and refund terms for purchases made on www.maisonssommet.com.
1. Payments
● All prices are in GBP (£) and include VAT where applicable.
● Payment must be made at checkout to confirm your order.
● We accept major credit/debit cards and PayPal.
● Payments are securely processed via third-party providers. We do not store your payment details.
2. Refund & Return Policy
We accept returns and refunds under the following conditions:
● Damaged or Faulty Items: If your item arrives damaged or faulty, please contact us within 48 hours of delivery with supporting photos. We will arrange a replacement or refund.
● Change of Mind: We do not accept returns for change of mind purchases.
● Custom or Personalized Items: These are non-refundable unless defective.
● Return Process: Items must be returned unused and in their original packaging. Customers are responsible for return shipping costs unless the item is faulty.
3. Workshop Cancellations & Refunds
● Full payment is required to secure a workshop booking.
● Cancellations made 14+ days before the workshop receive a full refund.
● No refunds for cancellations within 7 days or for no-shows.
● You can reschedule your appointment up to 72 hours in advance.
4. Processing Refunds
● Approved refunds are processed within 7 business days.
● Refunds will be issued via the original payment method.
● Customers will receive a confirmation email once the refund is processed.
5. Contact Us
If you have any questions or need assistance with a refund or payment, please contact us at studio@maisonssommet.com.
Delivery Policy
Last Updated: [02/18/2025]
Maisons Sommet strives to ensure timely and secure delivery of your orders. This policy outlines our shipping and delivery processes for purchases made on www.maisonssommet.com.
1. Processing Time
● Orders are processed within 7 business days from the date of purchase.
● Custom or made-to-order items may take longer to process. Customers will be notified of any delays.
2. UK Shipping
● Estimated delivery time: 7 - 14 days from the date of dispatch.
● We use reliable courier services to ensure safe and prompt delivery.
● A tracking number will be provided once your order is shipped.
3. International Shipping
● Delivery times vary depending on the destination country.
● International customers are responsible for any customs duties, taxes, or additional fees imposed by their local authorities.
● Customs processing may cause delays beyond our control.
4. Delivery Costs
● Shipping costs are calculated at checkout based on the delivery address and order weight.
● Free shipping promotions, if available, will be applied automatically at checkout.
5. Failed Deliveries & Address Issues
● Customers must provide accurate shipping information at checkout.
● If a package is returned due to an incorrect address, the customer will be responsible for reshipping costs.
● If a package is lost in transit, please contact us for assistance.
6. Contact Us
For any delivery-related inquiries, please contact us at studio@maisonssommet.com.
